Return and Exchange

Thank you for shopping on diypetsgift.

Policy for Returns and Refunds

Above all, we want you to be satisfied with your purchase! Please email us here if something doesn't feel or seem right, and we'll fix it!

Do not hesitate to contact us if you have any queries. Please be aware that by placing a purchase, you agree to all of the terms listed below.

Refund and Return

Because custom orders are individualized, they are not returnable or exchangeable. We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, such as size or color, after the order has been placed.

If it turns out to be our error, we will send you a new product and resolve the issue right away. Unfortunately, in this case, refunds are not accepted. Please be aware that things that are personalized come with your own customizable information. They cannot be resold after they are sold. Thank you for your understanding!

Cancellation

Once your order is locked for processing once you place it, it cannot be changed or canceled.

We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

Free Replacement

This is applicable to packages that have not been stucked in logistics for longer than three weeks or that arrive far later than we had anticipated. In a timely manner, you will receive a FREE replacement if there is no issue with the delivery address.

Additionally, if the product(s) fails within 30 days of the order's arrival, we will assume full responsibility.

(1)Have experienced malfunctions, damage, or crashes as a result of errors from our factory or the carrier;

(2) Differ significantly from what you ordered, such as when your personalized information was encoded inaccurately.

Procedure for Replacement:

Kindly email us with the following details,

(1) Order number and email address

(2) A picture or video of the faulty item

(3) Please attach pictures of the printing error if your claim relates to one.

(4) If your complaint concerns the sizing, please enclose a measuring tape, stick, or ruler with the images of the impacted clothing.

If our customer service confirms that the situation described above applies to you, we will send you a new product again. We don't have refund policies because we think that REPLACEMENT will help you resolve your issue the best we can.

We typically do not accept replacements due to customers’ mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.  If a return  is made due to a customer choosing the wrong size, providing the incorrent name or picture, we typically will not cover the return shipping fee. Thank you for your understanding!

Additionally, please allow for a 20% difference between the advertised and actual items you receive because sometimes the lighting during photo shoots or the monitor's display may cause the advertised images to differ slightly in color from the actual item.

Replacement with small fee

Fortunately, in some cases below, a replacement can be sent for just a small fee compared to the original price:

* You received the wrong item/design/size due to incorrectly customized input.

For a replacement in this situation, you do not need to return the defective item you received.

Contact Us

Any question, please feel free to contact us an email at [email protected]

Tel: +86 15375295118   Address: MingZhuHuPan 12#508, FuRongXi Road, FuRongSheQu, JingKai District, Hefei, Anhui, China, Post code: 230001